*NOTE:  When checking out with under $500 dollars worth of furniture in your shopping cart, the site will automatically charge a fixed $100 Shipping charge. 

Rattan Shack currently ships its merchandise via FedEx Freight www.fedex.com service and or Estes Express www.estes-express.com both of whom offer tracking service and call ahead delivery confirmation. 

Please Note:  These freight carriers make "curbside" delivery, which means that they will bring your merchandise up to your front door or to your garage area.  They will "NOT" take merchandise inside a house/apartment, or set up the furniture.

•  A delivery agent will call to schedule a delivery appointment (Monday-Friday Only)
• You will be provided with a tracking number for your shipment to keep track of its location.
• The driver will offload your oder at the curb or driveway area.
• It is your responsibility to inspect the merchandise prior to delivery agent's departure.

Curbside Delivery Service
Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway.
This service does not include set up or assembly of items or removal of packaging materials.
1. Your item will be shipped to a local delivery terminal.
2. The delivery terminal will call you when your item arrives to schedule a delivery appointment.
      Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday
     and will be scheduled as a 4-hour window.
3. Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.
4. Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt.
Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery
due to damage please note refused due to damage on this receipt.
5. A signature is required for all deliveries; the driver is unable to complete delivery without a
signed delivery receipt.
Please note, if you live down a road or driveway that the delivery truck cannot access without
causing damage to the truck we will be unable to complete delivery.

• IMPORTANT: If the merchandise appears to be damaged in any way, please note the damage on the freight bill.  This will aid in the return or replacement process.  You also have the right to refuse the delivery because of damage.
• Merchandise will not be delivered without a signature.
• Your order may be double boxed for safety and may arrive on a pallet.
• Remember, they will "NOT" take merchandise inside a house, or set up the furniture.

We offer shipping on all items to the contiguous United States.  The Contiguous United States are the 48 U.S. states on the continent of North America, South of Canada.

If you live in the Carribbean, or an other country and want to export your furniture order from Miami, FL to your home, please call us for the best pricing, as you will be responsible for arranging the shipping with an export  company.  We would deliver your order to the company of your choice.

If you live in Canada, please contact us prior to ordering to determine the shipping charges and duty.

Call us Toll Free at:  1-866-728-8261

Local and Export Line:  305-558-2100

Email:  sales@rattanshack.com

• Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information, practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the RattanShack.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
E-mail address
Telephone number
Credit/Debit Card Information
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We would be happy to include a greeting card by which you can personalize a product you order for another person. Information you provide for us in creating a greeting card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive any brochures that are available, as well as updates on new products and services or online specials.  Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information from time to time to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, however we would not disclose any information that could be used to identify those individuals.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

100% Satisfaction

RattanShack.com is committed to providing the fastest delivery and highest quality rattan & wicker furniture on the internet.  We offer a 30 day money back guarantee on all our products.  You would only be responsible for the return freight charge and Rattan Shack would refund you the invoice total.

If there is anything Rattan Shack can do to help make you even happier please contact us at (305) 558-2100 or E-mail us at sales@rattanshack.com and we will do everything in our power to make you happy. 

Disclaimers and Limitation of Liability

You expressly agree that the use of RattanShack.com is at your sole risk.  You must be 18 years of age or older to register as a user.  Neither the Company, nor its affiliates, nor any of its officers, directors, employees, agents, third-party content providers ("Providers"), merchants ("Merchants"), sponsors ("Sponsors"), licensors ("Licensors"), or the like (collectively, "Associates"), warrant that RattanShack.com will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of RattanShack.com, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through RattanShack.com except that the Company does guarantee that if for any reason you are not satisfied, siimply return it within 30 days and we will replace it or refund the cost of the item minus the true shipping cost, whichever you prefer.  In addition, we will repair or replace any product for a full year from the date of purchase for structural or material damage under normal care and conditions. 

RattanShack.com is provided on an "as is," "as available" basis, and the Company specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose.  No oral advice or written information given by the Company nor its affiliates, nor any of its officers, directors, employees, agents, providers, merchants, sponsors, licensors, or the like, shall create a warranty. 

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging onto your account  and updating your personal information.  We use this procedure to better safeguard your information.

You may also send us a request that explains an existing error that needs correction, however to protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.